A missed appointment is defined as (a) an appointment that you do not show up for or (b) an appointment that you provide less than 48-hour notice to cancel or reschedule.
Please Confirm Your Appointment: We will contact you multiple times prior to your appointment by text, email and telephone. You must reply to one of these contacts to confirm your appointment. It is as easy as clicking "confirm" and "send." Please note you can also leave us a voicemail if it is after normal business hours and you need to cancel, reschedule, or confirm.
If you have not confirmed your appointment 48 hours prior to your appointment, we reserve the right to reschedule you.
Late Arrivals: Please keep in mind that we maintain a very full schedule. Even one patient running late can impact the schedule of the entire Clinic. Please call us and let us know if you are running behind so we can manage accordingly.
If you are more than 15 minutes late for your appointment and we haven't heard from you, we reserve the right to take another patient in your appointment slot.
Cancellations: If you need to cancel or reschedule your appointment, please give at least a 48- hour notice so we have time to fill the appointment slot with another patient.
If you do not give a 48-hour notice, it is considered a missed appointment.