Guest Satisfaction Survey

Your name

First Name

Last Name

Email

What was the reason for your visit?

Business Vacation Area event Reunion

Other:

Where you alone or with a group?

Alone Group

Other:

Why did you choose this hotel?

Overall Experience

Please rate your overall satisfaction with your most recent stay at this hotel:

Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied

How likely would you be to recommend this hotel to a friend planning to visit the area?

Definitely would not Probably would not Neutral Definitely would

How likely would you be to stay at this hotel if you were returning to the area?

Definitely would not Probably would not Neutral Definitely would

Thinking about your overall experience at this hotel and what you paid, how would you rate the value you received for the money? Was it worth it?

Much less than I paid Somewhat less than you paid About what you paid Definitely would Somewhat more than you paid Much more than you paid

Condition of Lobby & Reception Area

How satisfied are you with the following:

How satisfied are you with the following:
	Not available	Poor	Fair	Good	Very Good	Excellent
Staff responsiveness to your needs	How satisfied are you with the following:: Staff responsiveness to your needs (Not available)	Staff responsiveness to your needs (Poor)	Staff responsiveness to your needs (Fair)	Staff responsiveness to your needs (Good)	Staff responsiveness to your needs (Very Good)	Staff responsiveness to your needs (Excellent)
Professional, courteous attitude	Professional, courteous attitude (Not available)	Professional, courteous attitude (Poor)	Professional, courteous attitude (Fair)	Professional, courteous attitude (Good)	Professional, courteous attitude (Very Good)	Professional, courteous attitude (Excellent)
Professional appearance	Professional appearance (Not available)	Professional appearance (Poor)	Professional appearance (Fair)	Professional appearance (Good)	Professional appearance (Very Good)	Professional appearance (Excellent)

How satisfied are you with the following:

How satisfied are you with the following:
	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
Staff helpfulness	How satisfied are you with the following:: Staff helpfulness (Very Unsatisfied)	Staff helpfulness (Unsatisfied)	Staff helpfulness (Neutral)	Staff helpfulness (Satisfied)	Staff helpfulness (Very Satisfied)
Staff friendliness	Staff friendliness (Very Unsatisfied)	Staff friendliness (Unsatisfied)	Staff friendliness (Neutral)	Staff friendliness (Satisfied)	Staff friendliness (Very Satisfied)
Staff responsiveness	Staff responsiveness (Very Unsatisfied)	Staff responsiveness (Unsatisfied)	Staff responsiveness (Neutral)	Staff responsiveness (Satisfied)	Staff responsiveness (Very Satisfied)

About Your Guest Room

Rate your room:

Rate your room:
	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
Overall cleanliness	Rate your room:: Overall cleanliness (Very Unsatisfied)	Overall cleanliness (Unsatisfied)	Overall cleanliness (Neutral)	Overall cleanliness (Satisfied)	Overall cleanliness (Very Satisfied)
Overall physical condition of room	Overall physical condition of room (Very Unsatisfied)	Overall physical condition of room (Unsatisfied)	Overall physical condition of room (Neutral)	Overall physical condition of room (Satisfied)	Overall physical condition of room (Very Satisfied)
Cleanliness and condition of bedding	Cleanliness and condition of bedding (Very Unsatisfied)	Cleanliness and condition of bedding (Unsatisfied)	Cleanliness and condition of bedding (Neutral)	Cleanliness and condition of bedding (Satisfied)	Cleanliness and condition of bedding (Very Satisfied)
Comfort of mattress	Comfort of mattress (Very Unsatisfied)	Comfort of mattress (Unsatisfied)	Comfort of mattress (Neutral)	Comfort of mattress (Satisfied)	Comfort of mattress (Very Satisfied)
Comfort of pillows	Comfort of pillows (Very Unsatisfied)	Comfort of pillows (Unsatisfied)	Comfort of pillows (Neutral)	Comfort of pillows (Satisfied)	Comfort of pillows (Very Satisfied)
Cleanliness and condition of carpet	Cleanliness and condition of carpet (Very Unsatisfied)	Cleanliness and condition of carpet (Unsatisfied)	Cleanliness and condition of carpet (Neutral)	Cleanliness and condition of carpet (Satisfied)	Cleanliness and condition of carpet (Very Satisfied)
Lighting in guest room	Lighting in guest room (Very Unsatisfied)	Lighting in guest room (Unsatisfied)	Lighting in guest room (Neutral)	Lighting in guest room (Satisfied)	Lighting in guest room (Very Satisfied)
Feeling of safety and security	Feeling of safety and security (Very Unsatisfied)	Feeling of safety and security (Unsatisfied)	Feeling of safety and security (Neutral)	Feeling of safety and security (Satisfied)	Feeling of safety and security (Very Satisfied)
Bathroom cleanliness	Bathroom cleanliness (Very Unsatisfied)	Bathroom cleanliness (Unsatisfied)	Bathroom cleanliness (Neutral)	Bathroom cleanliness (Satisfied)	Bathroom cleanliness (Very Satisfied)

How likely are you to...

How likely are you to...
	Very Unlikely	Unlikely	Somewhat Likely	Likely	Very Likely
Buy from us again	How likely are you to...: Buy from us again (Very Unlikely)	Buy from us again (Unlikely)	Buy from us again (Somewhat Likely)	Buy from us again (Likely)	Buy from us again (Very Likely)
Recommend our product/service to others	Recommend our product/service to others (Very Unlikely)	Recommend our product/service to others (Unlikely)	Recommend our product/service to others (Somewhat Likely)	Recommend our product/service to others (Likely)	Recommend our product/service to others (Very Likely)
Recommend our company to others	Recommend our company to others (Very Unlikely)	Recommend our company to others (Unlikely)	Recommend our company to others (Somewhat Likely)	Recommend our company to others (Likely)	Recommend our company to others (Very Likely)